T's and C's
Shipping Processing time
The time we need to prepare an order for shipping varies. We aim to process all orders within 3 working days. The exception to this is where the item ordered requires further contact for measurements: e.g. a bespoke tailored coat.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Secure options with PayPal and direct checkout. This shop never receives your credit card information.
Returns & exchanges
We gladly accept returns and exchanges – contact us within 14 days of delivery.
Ship items back to me within 30 days of delivery.
We don’t accept cancellations, but please contact us if you have any problems with your order.
Custom made or personalised orders can’t be returned or exchanged because of the non-resale nature of these items. We can only accept returns if items arrive damaged or defective. Photographic evidence of damage or defect is required before a return.
Orders returned from outside the UK MUST be marked as a ‘RETURN’. Any custom charges incurred because sender hasn’t marked as ‘returned’ will be the buyer’s responsibility and cost deducted from refund.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Where an item is returned because of wrong size ordered, buyer pays return. We will refund postage on items returned in the same way as sent, original packaging and unused.
Frequently asked questions
Shipping upgrades are available. However please note: IF you are requesting a shipping upgrade on your order the dispatch times still apply. This is because we make all items to order. We will always endeavor to get your order out earlier than the dispatch date indicated, but during busy times this may not always be possible. Please contact us for further details BEFORE ordering to avoid disappointment.
My order is missing/hasn’t arrived?
For orders within the UK: we send all items tracked and will send you details of how to track your order once it has been dispatched. If your order hasn’t arrived within 28 days from dispatch, please contact us. Orders that haven’t been delivered after 28 days will be deemed as lost and a replacement/refund will be issued once a claim has been put forward to the shipping company
For overseas orders: We send all items tracked and will send you details of how to track your order once it has been dispatched. If your order hasn’t arrived within 6-8wks from dispatch, please contact us. Orders that haven’t been delivered after 8 weeks will be deemed as lost and a replacement/refund will be issued once an investigation has confirmed the order is missing.
Custom and personalised orders
Please inquire about any changes to our designs BEFORE ordering. We are very happy to discuss changes and requirements, but due to the expensive fabrics we use, there is usually a difference in cost for a custom order
We cut all fabric by hand. Because of this sizes can vary very slightly.
Harris Tweed is 100% wool that comes from black faced sheep in Scotland. It is very hard wearing, but as with all wool, it will shrink if washed in hot water and put in a tumble drier.
Spot washing is only recommended on all fabric
Gift wrapping and packaging
Please contact us BEFORE ordering if you would like your purchase gift wrapped. We are happy to gift wrap, but there will be a small cost involved.
We currently do not offer wholesale on our items.
Who we are
Our website address is: https://thetailoredhound.co.uk.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string, to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Information is only used to fulfill customer request. None of this information is passed to a third party. Information is kept for a period of 6 months
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. This is for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws
We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Visitor comments may be checked through an automated spam detection service
Our contact information
For purposes of EU data protection law, I, Dawn Colgan, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org. Alternately, you may mail me at: 34, Marys Mead, Hazlemere, High Wycombe, Bucks HP15 7DS.